Calls

This form allows you to record and maintain call details. Here the users can access any information about calls: Customers details, Call Priority and Status, Assignee details,  Call History and Duration, Attachments, etc. Problem and Solution will be entered automatically, if you select a problem from the Knowledge Base. Due Date can be set up automatically depending on Call Priority. Properties page shows you duration of the call, assignment history, who and when updated the call. 

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