Premier Support Desk Software for businesses of any profile.

Call Centre

Comprehensive and affordable call recording software for support desk of any size and profile

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What is Call Centre? help desk software, service desk, help desk, help desk application, support desk software, desk support software, help desk support software

Call Centre is comprehensive, fast and easy to use support desk software for businesses dealing with customers problems and service requests. With Call Centre you can log and resolve problems, store information about your customers, organize teamwork, monitor your business performance and generate detailed reports. Call Centre will make your business more efficient and productive. It is suitable for any business, big or small, and has many advanced security features. help desk software, service desk, help desk, help desk application, support desk software, desk support software, help desk support software

Why choose Call Centre? help desk software, service desk, help desk, help desk application, support desk software, desk support software, help desk support software

Our aim was to create the best support desk program on the today’s market and our customers believe that we achieved this goal. Why Call Centre is better than other support desk software? It is

Adjustable – you can customize data according to the profile and changing needs of your business.

Comprehensive – it has many unique tools which will allow you to improve efficiency and performance of your business.

Reliable – no need for expensive software support.

Easy to use – your staff will start using Call Centrte within an hour without any special training.

Affordable – we offer very competitive prices and flexible payment schemes.

What can you do with Call Centre? help desk software, service desk, help desk, help desk application, support desk software, desk support software, help desk support

Quickly and easily record all required information about customers problems; many fields are filled in automatically.
Easily record and access customers details. If you customer is a company you can record details of contacts within the company.
Call Centre users can be notified about a new call assigned to them by a sound, pop up window or a flashing icon.
Calls can be delegated (reassigned) to a different team or user. You can view history of assignments and their duration.
You can record expertise of your staff in certain arrears/products and effectively use it when assigning a new call to an expert.
Duration of closed calls is calculated automatically. You can stop the clock and view duration of opened calls with one of the Administrator tools. Only active periods will be taken into account if a call was closed and reopened later.

Deleted calls are moved to archive and can be recovered if needed.
Alert monitor will show you constantly updated number of new, due today and overdue calls assigned to you and your team.
Call Centre allows effective teamwork by assigning each user to a team. Users can be restricted to see only their team calls. Calls can be assigned to a user or a team. Each member of a team is notified if a new team call is received.
Call Centre gives you a power to design your own access groups and give users restricted rights to the system. You can decide if users can see and amend customers records, access administrator menu, create new reports, access saved reports and delete calls, etc.
You can keep records of users availability. When assigning a call to another member of staff, you can see if he/she is available, or when that member of staff will be available.
Call Centre has a powerful knowledge base, which is easy to build and to use. Repetitive problems can be recorded and used by first line support when receiving a new call.
Unique system of reporting allows you to easily create any required report, export it to Excel, make a graph, print report or save it to run later.
You can make a summary report to see number of new, due today and overdue calls for selected teams or users.

Comprehensive Help system and Free Technical Support and Updates.

Prices start from only $120 (£65), or $10 a month if you prefer to pay monthly.

Please take a quick tour and download Call Centre right now. Trial version of Call Centre is a fully functioning program, limited to 10 calls and 2 users.