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What is Call Centre? help desk software, service desk, help desk, help desk application, support desk software, desk support software, help desk support software
Call Centre is comprehensive,
fast and easy to use help desk
software for
businesses dealing with customers problems and service requests. With Call
Centre you can log and resolve problems, store information about your customers,
organize teamwork, monitor your business performance and generate detailed
reports. Call Centre will make your business more efficient and productive. It
is suitable for any business, big or small, and has many advanced security
features. help desk software, service desk, help desk, help desk application,
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Why choose Call Centre? help desk software, service desk, help desk, help desk application,
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Our aim was to create
the best help desk program on the today’s market and our customers believe that we achieved this
goal. Why Call Centre is
better than other help desk software? It is
| Adjustable
– you can customize data according to the profile and changing needs of your business.
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| Comprehensive
– it has many unique tools which will allow you to improve efficiency and
performance of your business.
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| Reliable
– no need for expensive software support.
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| Easy to use
– your staff will start using Call Centrte within an hour without any special training.
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| Affordable
– we offer very competitive prices and flexible payment schemes.
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What can you do with Call Centre?
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desk help
- Quickly and easily record
all required information about customers problems; many fields are filled in
automatically.
- Easily
record and access customers details. If you customer is a company you
can record details of contacts within the company.
- Call
Centre users can be notified about a new call
assigned to them by a
sound, pop up window or a flashing icon.
- Calls
can be delegated (reassigned) to a different team or user. You can view
history of assignments and their duration.
- You
can record expertise of your staff in certain arrears/products and
effectively use it when assigning a new call to an expert.
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Duration of closed calls is
calculated automatically. You can stop the clock and view duration of opened
calls with one of the Administrator tools. Only active periods will be taken
into account if a
call was closed and reopened later.
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Deleted calls are moved to archive and can be recovered if needed.
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Alert monitor will show you constantly updated number of new, due today and
overdue calls assigned to you and your team.
- Call
Centre allows effective teamwork by assigning each user to a team.
Users can be restricted to see only their team calls. Calls can be assigned
to a user or a team. Each member of a team is notified if a new team call is
received.
- Call
Centre gives you a power to design your own access groups
and give
users restricted rights to the system. You can decide if users can see and
amend customers records, access administrator menu, create new reports, access
saved reports and delete calls, etc.
- You
can keep
records of users availability. When
assigning a call to another member of staff, you can see if he/she is
available, or when that member of staff will be
available.
- Call
Centre has a powerful knowledge base, which is easy to build and to
use. Repetitive problems can be recorded and used by first line support when
receiving a new call.
- Unique
system of reporting allows you to easily create any required
report,
export it to Excel, make a graph, print report or save it to run later.
- You
can make a summary report to see number of new, due today and overdue
calls for selected teams or users.
- Comprehensive
Help system and
Free Technical Support and Updates.
- Prices start from only $120 (£69).
Please take a
quick tour
and download
Call Centre right now. Trial version
of Call Centre
is a fully functioning program, limited to 5 calls
and 2 users.
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